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When reaching
us by phone, you should be at your computer, have your documentation
at hand and be prepared to provide a description of the:
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environment (hardware, OS, etc.)
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messages and prompts on your screen
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actual problem
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Software updates are
provided
as password-protected WinZip archives. To install an update, please:
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Make sure that your
one-year update license has not expired—renew it
here or contact our sales
representative. |
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Obtain password if required
(click
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Download archive file and unzip it |
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Run Setup, follow on-screen
instructions |
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